We redesign the process before we automate it
Automating eleven steps makes a poor process faster. Removing seven of them makes it better. What that looks like in practice, and why the first milestone is usually not a feature.
Writing
Notes on process, systems and judgement.
Written when there is something worth saying about the work, and signed GAURVENA.
Where a person should stay in the loop
Automation should remove repetition, not judgement. How we decide which decisions a system is allowed to make, and why the approval gate belongs in the design rather than bolted on afterwards.