How we work
We redesign the process before we automate it.
Automating eleven steps makes a poor process faster. Removing seven of them makes it better. So we map how the work actually moves before we build anything.
The method
Five stages, in order, every time.
The sequence does not change with the size of the engagement; what changes is how long each stage takes. The first stage often makes the last one smaller, which is the point of running them in this order.
Where a person stays in the loop
Every system names the decision it will not make.
That list is written by the people doing the work, not by us, and it is part of the design rather than an afterthought added when something goes wrong. A gate bolted on late is a gate that gets removed early.
Every caseHeld or automated
Next